Return & Replacement Policy

7-Day Return or Replacement

You may request a return or replacement within 7 days of receiving your order, subject to the eligibility conditions below.

Eligibility

• The request must be submitted within 7 days of delivery.
• The product must be unused, unopened and in its original packaging unless it arrived damaged, leaking or incorrect.
• Proof of purchase and clear photos or video may be required.
• Products damaged through misuse, incorrect application or improper storage are not eligible.

Damaged, Leaking or Incorrect Items

If you receive a damaged, leaking or incorrect item, contact us promptly with your order details and clear evidence. Once verified, MOTIX PRO may arrange a replacement or another suitable resolution.

Non-Returnable Items

Opened or used chemical products cannot normally be returned for change of mind due to product safety and quality-control requirements. Sale items remain eligible only when damaged, defective or supplied incorrectly.

Return Shipping

If the return is caused by an incorrect, damaged or defective item supplied by MOTIX PRO, we will provide return instructions. For approved change-of-mind returns, return delivery charges may be the customer's responsibility.

Refunds

Approved refunds are processed after the returned item is received and inspected. Cash on Delivery refunds may be issued through an agreed bank account or mobile wallet. Courier and processing times may vary.

How to Request

Contact MOTIX PRO on WhatsApp at 0300 4481767 and provide your name, order number, reason for the request and supporting photos or video where applicable.